Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. There will be a 50% restocking fee for any returned CUSTOM items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags.

To start a return, you can contact us at sleepyhenhandmade@gmail.com. Please note that returns will need to be sent to the following address: 242 NORTH YORK STREET SUITE #239, ELMHURST, IL 60126

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sleepyhenhandmade@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. We also cannot accept returns on heavily customized items (non standard sizing, etc). Please make sure you measure correctly and communicate your needs clearly. We promise to do the same!

Exchanges
We will allow exchanges on a case-by-case basis. Fully custom items are not eligible for exchanges. Pre-made items may be eligible if the replacement size is available. Please email us to inquire about an exchange.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sleepyhenhandmade@gmail.com.